Reporting to: Retail Support Officer
Position Type: Full-time
Position Overview:
The Retail Assistant will play a crucial role in the daily operations of our shop, ensuring a high standard of customer service and efficient store management. This position involves assisting customers, managing inventory, and maintaining an organized and welcoming store environment.
Key Responsibilities:
- Customer Service: Greet and assist customers in locating products, providing information on product features, prices, and availability, and ensuring a positive shopping experience.
- Sales Support: Process sales transactions accurately, including facilitating mobile money payments and issuing delivery notes. Assist customers with inquiries and purchases.
- Inventory Management: Organize displays, monitor inventory levels, and assist in receiving and checking deliveries.
- Store Maintenance: Maintain a clean, organized, and visually appealing store environment. Report any maintenance issues to the Retail Support Supervisor.
- Merchandising: Ensure that all items are well displayed and accessible to customers.
- Compliance: Adhere to all company policies, procedures, and health and safety guidelines, ensuring a safe and secure store environment.
Key Performance Indicators (KPI):
- Customer Satisfaction: Maintain a high level of customer satisfaction by delivering prompt and friendly service.
- Inventory Accuracy: Ensure accurate stock levels through effective inventory management.
- Store Presentation: Consistently maintain a clean, organized, and visually appealing store.
Skill Requirements:
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic mathematical skills for handling transactions
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Proficiency in basic computer applications (e.g., MS Word, Excel)
Additional Requirements:
- Previous experience in retail or customer service is preferred
- Flexibility to work Saturdays is required
- A certificate in Sales, Customer Service or equivalent is required
- Interest in and commitment to environmental sustainability and eco-friendly products
How to Apply:
If you are ready to contribute to a company with excellent growth potential and possess the skills mentioned above, please submit your resume and cover letter to recruit.retailassistant@supamoto.global with the subject line “RETAIL ASSITANT KANYAMA APPLICATION – YOUR NAME.”